Mercure Hotel Plaza Essen

This is our third stay here and we like the ease of checking in, friendly, smiling staff, cleanliness of hotel and high standard of housekeeping in rooms.

I would have liked to use the hotel bar but as a non smoker I did not feel tempted to go in.

Ideally located to access city and businesses in the area, parking

the superior room did not have bathrobe nor slippers, I was given a single room in spite of having booked a double room. As a result there was only one duvet and felt cold during the night.

Cleanliness of the room, design, comfortable beds, convenient location, good breakfast

Staff checking the mini-bar when the guests are in the room

Location is good, in the city but close to the exit to the highway. Breakfast was also very good

The sauna/pool is in another building.

The staff were friendly. The room very clean and comfortable. The breakfast buffet was wonderfully delicious! The location perfect for the philharmonie. The decorative order of the hotel was very impressive and felt very welcoming. Also there was a pianist playing while we enjoyed breakfast which was an unexpected treat!

Was disappointed that the pool was not available to hotel guests during the day, this was one of the reasons for staying here. Also this is the first hotel I have stayed in that does not have complimentary hot drinks in the room.

This is one of the best Hotels in Essen.All the facilities are new.I will recommend and visit again.

friendly staff, great breakfast, spacious rooms, excellent beds

traffic noise when opening windows

Buffet breakfast was excellent, much better than some more expensive hotels I have stayed in. Rooms were clean. Overall a good experience.

The rooms were very clean, spacious and comfortable, although the air conditioning system didn't seem to be functioning too well, this was also a view shared by my two American colleagues staying in the hotel during same period. Staff were very friendly and helpful.

The restuarant was closed during our stay, although we were told it was a franchise and was not managed by the hotel, which semed odd. As it was very wet that particular evening we had a bar snack instead!

Clean and nice.. everything was tip top

I did not eat the breakfast, because it was so expensive (16) euros!

clean and convenient

the builing work outside that started at 8.30am

Good location on the more attractive south side of Essen

Sloppy overall impression. No adjustable heating in rooms, no pay-TV, wi-fi only available for a charge, somewhat hapless staff. Maybe hotel only interested in business travellers during the week. Would not recommend for non-business during weekends.

Large room and bed, very quiet fora city location, attached to a serene backyard park-like area, rich breakfast.

Small bed covers

Room clean, breakfast good, personnel very helpful and nice, nice room for breakfast with open windows and beautiful terasa with flowers. Very cool bar, nice view to the city from there. small warm snacks like small pizza or sandwiches. Nice swimming pool with sauna. Next to hotel, there is a small park and then a nice area with restaurants. An Italian restaurant with a small car inside was very good, don.t remember the name.

The pool is located in another part of the building which is old people home (asyl). The building is very beautiful, the people was no present, nothing to complain. But the bad thing is the pool is open only from 7 to 9 in the morning and after 17.00 until 22.00. At 5 minutes before 22.00 a mean woman is coming and chase you away from there. I feel sorry for the old people, I imagine they have no chance in front of her. She should be more nice, maybe punished for being so bad with the clients. In the end she is not the owner there, even if she would be, people have the right to be treated nice because the pay. One minute after 22.00 would not bother her so much... No restaurant in hotel.